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Questions to ask during your visit to a potential pet boarding kennel

When it comes time to plan a vacation, a business trip, or any situation that requires you to be away from home for an extended period, one of the primary concerns for pet owners is the well-being of their furry friends. In these cases, finding a trusted pet boarding kennel becomes a crucial task. To ensure that your pet is in good hands and feels comfortable while you're away, it's essential to ask the right questions during your visit to a potential pet boarding kennel. Here's a list of key questions to ask:

1. ¿Are they authorized and licensed?

It is essential for the pet boarding kennel to have the necessary authorizations and licenses. This demonstrates that they comply with the required standards and regulations to provide quality animal care

2. ¿What is the staff's experience?

Ask about the experience and training of the staff responsible for pet care. Well-trained and experienced staff are essential to ensure the well-being and safety of your pet.

3. What is the policy regarding feeding and medical care?

Make sure to understand how pet feeding is handled and if they can accommodate specific diets. Also, inquire about the procedures in case of an emergency and how they manage veterinarian visits. You can find more information about their health protocols for pet hotels, dog hotels, cat hotels, pet boarding kennels, and different variations in this article.

4. How are interactions between pets handled?

If you have more than one pet or if your dog is social, it's important to know how they handle interactions between animals. Do they have separate areas for cats and dogs? Is there supervised playtime?

5. How much time do pets spend outdoors or in activities?

Make sure that pets have enough time for outdoor play and exercise. Environmental enrichment and outdoor time are essential for their physical and emotional well-being.

6. How are daily care routines carried on?

Ask about the daily care routine, including the cleaning of resting areas and the frequency of walks. This will help you understand how your pet's comfort and hygiene will be maintained.

7. What safety measures do you have in place?

Find out what safety measures they have in place to prevent escapes and ensure the safety of pets. This is especially important if you have a pet prone to trying to escape.

8. How do they communicate with owners?

Find out what safety measures they have in place to prevent escapes and ensure the safety of pets. This is especially important if you have a pet prone to trying to escape.

9. What is the visitation policy?

Find out what safety measures they have in place to prevent escapes and ensure the safety of pets. This is especially important if you have a pet prone to trying to escape.

10. What is the cancellation and refund policy?

Find out what safety measures they have in place to prevent escapes and ensure the safety of pets. This is especially important if you have a pet prone to trying to escape.

11. How do they handle my pet's special needs?

If your pet has special needs such as medications, specific diets, or particular medical requirements, make sure that the pet hotel can accommodate these needs and that the staff is trained to provide the necessary care.

12. What climate protections are in place for pets here?

The facilities should have optimal thermal insulation and an efficient ventilation system to ensure the protection of your pet from extreme weather conditions and provide a cool and healthy environment.

13. Do they offer additional services, such as grooming or training?

Ask if they offer additional services such as grooming, training, or baths that could be beneficial for your pet during their stay.

14. What is the fee, and what is included in it?

Clarify what the daily or weekly fee is and what services and amenities are included in the price. Make sure to understand any additional costs that may arise.

15. Do they have a backup plan in case of emergencies?

Find out if the pet hotel has a backup plan in case the primary staff cannot be available due to an emergency. Do they have substitute staff or a contingency plan in place?

16. Do they offer pet transportation options?

If you need transportation to bring your pet to the pet hotel or pick them up after your trip, inquire if they offer this service and what the associated costs are.

17. Liability Insurance:

Find out if the pet hotel has liability insurance in case of accidents or injuries. This can provide additional protection in unforeseen situations.

The safety of your pet is a priority, and by asking these questions and taking precautions, you can make an informed decision when choosing a pet hotel that provides a safe and reliable environment for your furry friend. Your peace of mind and your pet's safety should always be the top consideration when selecting a pet hotel.