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How do I prepare my pet?

• Research beforehand

  Research and visit the facilities before choosing a pet hotel. Check that it meets your standards for safety, cleanliness and animal care. Other pet owners who have used the hotel can also provide useful information.

• Vaccinations and health

  Make sure your pet is healthy and its vaccinations are up to date before its stay. Many facilities require a health and vaccination certificate to protect all their guests.

• Comforts from home

  Bring familiar items such as a bed, favourite toys and a blanket that smells of home. These can help your pet feel comfortable and secure in a new setting.

• Food and dietary needs

  If your pet has a special diet, provide enough food for the stay and clear feeding instructions. Discuss any dietary requirements with the hotel staff.

• Climate and species

  Consider the climate and your pet’s species when preparing for a stay. Tell the staff about temperature preferences and any particular needs so that they can provide suitable care.

• Leave clear instructions

  Leave detailed instructions about feeding times, medication, daily habits and any behaviour that the staff should know about.

• Stay calm and positive

  Pets can sense your mood. Stay calm when leaving them at the hotel: a relaxed, reassuring goodbye can help them feel more secure.